Shipping Policy
Thank you for shopping at Amour Depot Jewelry! We are a small online jewelry business based in the heart of New York City, dedicated to providing you with the finest quality jewelry and exceptional customer service. Below, you'll find our comprehensive shipping policy to guide you through the process of receiving your beautiful jewelry.
Processing Times:
Order Processing: All orders are processed within 1-3 business days (excluding weekends and holidays). We take pride in carefully inspecting each piece to ensure it meets our high-quality standards.
Shipping Times:
Domestic Shipping (within the USA):
Standard Shipping: 3-5 business days after order processing.
Free Shipping: We offer free standard shipping for orders over $75 within the USA.
International Shipping:
Standard Shipping: 7-14 business days after order processing, depending on the destination country and customs processing.
Please note that any applicable customs duties or taxes are the responsibility of the customer.
Shipping Carriers: We partner with reputable shipping carriers to ensure safe and timely delivery of your jewelry. The carrier used will depend on the shipping option selected during checkout.
Order Tracking: Once your order is shipped, you will receive an email notification containing the tracking information. You can use this tracking number to monitor the status and whereabouts of your package.
Shipping Address: Please double-check your shipping address during checkout to ensure accurate delivery. If you notice any errors, please contact us immediately, and we will do our best to update the address before shipping. Once shipped, we are no longer able to edit your address and recommend you reach out to the shipping company.
Lost or Stolen Packages: While we strive to ensure the secure delivery of your package, Amour Depot Jewelry is not responsible for any lost or stolen items once the carrier confirms delivery. If you encounter any issues with your delivery, please contact the shipping carrier directly to file a claim.
Order Status and Support: You can always check the status of your order by logging into your account on our website. If you have any questions, concerns, or need assistance with your order, please don't hesitate to reach out to our customer support team at support@amourdepot.com. We are here to help you and provide the best shopping experience possible.
Holiday Shipping: During peak holiday seasons, such as Valentine's Day and Christmas, please place your orders in advance to allow for potential delays in shipping due to high order volumes. Thank you for choosing us for your jewelry needs. We look forward to bringing a sparkle into your life!